Conflict is a natural part of every workplace. Differences in personalities, communication styles, priorities, and expectations can create misunderstandings that, if left unresolved, impact productivity, morale, and teamwork. The ability to recognize, address, and resolve conflict constructively is an essential skill for employees, supervisors, and leaders at every level.

This interactive workshop provides participants with practical strategies for managing workplace conflict professionally and confidently. Participants will learn to identify the root causes of conflict, recognize different conflict behaviors, and understand how their own conflict style influences interactions with others. Through self-assessments, case studies, group discussions, and realistic workplace simulations, participants will practice techniques for resolving disagreements, navigating difficult conversations, and maintaining positive working relationships.

The course emphasizes collaborative problem-solving, effective communication, and practical tools that can be immediately applied in the workplace. Content and scenarios can be customized to reflect the organization's unique environment, policies, and challenges.

Learning Objectives

Upon completion of this course, participants will be able to:

• Identify common types of workplace conflict and recognize conflict behaviors.
• Describe the primary causes of conflict in professional environments.
• Understand the Thomas-Kilmann Conflict Mode Instrument (TKI) and the five conflict management styles.
• Assess their personal conflict management style and recognize the strengths and limitations of each approach.
• Apply effective conflict resolution strategies to a variety of workplace situations.
• Conduct respectful and productive difficult conversations.
• Address conflict before it escalates into larger organizational issues.
• Identify behaviors associated with high-risk or dangerous conflict and understand appropriate response strategies.
• Foster a culture of collaboration, accountability, and mutual respect.

Course Topics

• Understanding Workplace Conflict
• Common Sources of Conflict
• The Cost of Unresolved Conflict
• Communication and Conflict
• The Thomas-Kilmann Conflict Model
• Understanding Your Personal Conflict Style
• Emotional Intelligence During Conflict
• De-escalation Techniques
• Problem Solving and Collaborative Resolution
• Handling Difficult Conversations
• Managing Conflict as a Leader
• Responding to High-Risk or Escalating Situations
• Building a Positive Conflict Culture

Price does not reflect travel for onsite delivery. If you want onsite delivery, contact trainer for pricing.